Please note that all shipping containers and packing materials are discarded upon receipt, so please do not include anything you wish to be returned. Be sure to package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. SERVICE REQUESTSįor service evaluations and repairs within the United States, please send your watch via insured carrier to our Torrance, CA facility. You will need to enter your service order number (which begins with the letters "SO") and your zip code. If your timepiece is currently with our Torrance service facility for evaluation or repair, click HERE to view the current status. To see available replacement parts and straps for your Citizen timepiece and initiate an order, use our new self-service portal below.
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